Thank you for shopping with us. We value your business and want to ensure a smooth transaction. Please review our cancellation policy below:
1. Order Cancellation Before Shipping
Customers may cancel their order within 24 hours of purchase or before the item is shipped, whichever comes first.
To request a cancellation, please contact us immediately at [your email or phone number]. If the item has not yet been shipped, we will cancel your order and issue a full refund.
2. Orders That Have Been Shipped
Once an item has been shipped, cancellations are no longer possible. In this case, customers must wait to receive the item and may request a return in accordance with our Return Policy.
3. Customized or Special Orders
Orders that involve custom configurations, special requests, or reserved stock items cannot be cancelled once confirmed.
4. Refund Processing
Approved cancellations will be refunded to the original payment method within 5–7 business days.
5. Contact Information
For all cancellation inquiries, please contact us at:
Email: stcmmnctn@gmail.com
Phone: 017-6517983
