Delivery Policy
1. Shipping Coverage
ST Communication Solution offers nationwide delivery within Malaysia. We strive to ensure that all orders are processed and shipped as quickly as possible.
2. Processing Time
- Orders are processed within 1-2 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
3. Shipping Methods & Estimated Delivery Time
- Standard Delivery: 3-5 business days (West Malaysia) / 5-7 business days (East Malaysia).
- Express Delivery: 1-3 business days (available at an additional cost).
- Delivery times are estimated and may be affected by unforeseen circumstances such as weather conditions, courier delays, or public holidays.
4. Shipping Fees
- Shipping fees will be calculated and displayed at checkout based on the delivery location and selected shipping method.
- Free shipping promotions (if available) will be specified on the product page or checkout page.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS.
- You can track your shipment on the respective courier service provider’s website.
6. Delivery Issues
- If your order has not arrived within the estimated time frame, please contact us for assistance.
- We are not responsible for delays caused by the courier service. However, we will do our best to assist in tracking and resolving the issue.
7. Damaged or Missing Items
- If you receive a damaged package, please take photos and contact us immediately.
- Missing items must be reported within 48 hours of delivery.
8. Contact Us
If you have any questions regarding your delivery, please contact us:
📞 017-6517983
📧 stcmmnctn@gmail.com
