Refund Policy
1. Eligibility for Refund
We accept refund requests under the following conditions:
- The product is defective or not as described upon arrival.
- The request is made within 14 days from the date of purchase.
- The item is returned in its original condition, including all accessories and packaging.
2. Non-Refundable Items
Refunds will not be provided for:
- Change of mind after purchase.
- Items that are damaged due to misuse, physical damage, liquid damage, or unauthorized repairs.
- Software-related issues (e.g., software updates, compatibility problems).
3. Refund Process
- To request a refund, contact us via 017-6517983 or stcmmnctn@gmail.com with your order details and proof (e.g., photos of the defective item).
- Once your request is approved, you will receive instructions on how to return the item.
- Refunds will be processed within 7-14 business days after we receive and inspect the returned item.
4. Refund Method
- Refunds will be issued via the original payment method (e.g., online banking, credit/debit card, e-wallet).
- Processing time may vary depending on your bank or payment provider.
5. Shipping Costs
- Return shipping costs will be covered by us only if the item is defective or incorrect.
- If the return is due to personal reasons, the customer is responsible for the return shipping fee.
6. Contact Us
For any refund-related inquiries, please contact us:
📞 017-6517983
📧 stcmmnctn@gmail.com
