Return Policy
1. Eligibility for Returns
We accept returns under the following conditions:
- The item is defective, damaged, or not as described upon arrival.
- The return request is made within 14 days from the date of purchase.
- The item must be in its original condition, including all accessories and packaging.
2. Non-Returnable Items
Returns will not be accepted for:
- Change of mind after purchase.
- Items that have been physically damaged, water-damaged, or tampered with.
- Software-related issues (e.g., updates, compatibility problems).
- Items that are missing accessories or original packaging.
3. Return Process
- Contact us via 017-6517983 or stcmmnctn@gmail.com with your order details and proof (e.g., photos of the defective item).
- Once your request is approved, we will provide instructions on how to return the item.
- The item must be shipped back within 3 days after return approval.
- After we receive and inspect the returned item, we will process a replacement or refund based on our assessment.
4. Shipping Costs
- If the return is due to a defective or incorrect item, we will cover the return shipping cost.
- If the return is due to personal reasons, the customer is responsible for the return shipping fee.
5. Processing Time
- Returns are processed within 7-14 business days after we receive the item.
- If approved, you may choose a replacement (subject to availability) or a refund via the original payment method.
6. Contact Us
For any return-related inquiries, please contact us:
📞 017-6517983
📧 stcmmnctn@gmail.com
